Workshop Descriptions – JBK Consultants

• Company owners and Leaders
• Leadership Teams
• Managers and change leaders
• Employees who are leaving the organization
• Employees who are transitioning with the organization
• Super users and end users

Managing Corporate Change©

Thousands of individuals have now participated in Managing Corporate Change©. Throughout the United States and internationally this course has provided people at all levels in corporations the skills necessary to cope with the swirl of changes going on in organizations and the world today. Organizations are well aware of the changes necessary to survive in today’s business climate. From rapid growth, to downsizing, to mergers, to changes in work systems, to enterprise wide software implementations, the old contract for how work is done is being changed. The question is will people successfully adjust to these changes or be overwhelmed by them. In the 24 years that we have been offering Managing Corporate Change©, the course has helped individuals and organizations adjust to change in a variety of settings all with impressive results. Procter & Gamble has used Managing Corporate Change in nine different locations training every level in the organization. In every site offered production records were broken while projects came in ahead of schedule.

When Hewlett Packard was faced with a large reorganization, people were resisting all the changes and production goals were not being met. After the employees and managers attended Managing Corporate Change© the individuals became so productive the overall project came in ahead of schedule when that was considered a total impossibility. Quoting from a letter by Peggy Schlosser, the project manager, “The feedback from our employees who attended the Managing Corporate Change© workshop was the best I have seen in over 20 years of HP management experience in an organization that does a great deal of training.” Comments ranged from “the most singularly useful thing I have ever experienced” to “I have no idea the cost of the program but it’s worth every penny.”

Here’s why Managing Corporate Change© works:

1. The first thing that happens to people when they are faced with change is they have an emotional reaction. Most programs on change totally ignore this fact, in spite of participants telling us year after year that this is the hardest part of dealing with change. This is the first thing we address in our course. If people don’t get over their fear, anger, betrayal, anxiety or resentment THEY DON’T HANDLE THE CHANGE WELL no matter how logical and beneficial the change may be. Understanding this emotional component of changes helps managers cope and intervene effectively.

2. Why is change so difficult? Why do people seem to overreact and otherwise reasonable people become completely irrational? In the second part of the course we take a deep look into the psychology of change and why people react the way that they do. Without an understanding of what is going on managers misinterpret the behaviors and actions of employees in very negative ways. Those misinterpretations cause more bad decisions and actually slow the change process down even more. Managers at this point will “re-explain” the need for change making employees feel as though they are being treated as if they are stupid. Further damaging trust and relationships.

3. In the third part of the course we teach participants a disciplined creative thinking process so they can actually turn the change into something useful for themselves. No manager can show every employee how to make the change work for them. In this process individuals can see how they can take responsibility for themselves in the change process.

4. Lastly we teach requesting skills to get them beyond the normal “up by your bootstraps, do it on your own” approach to causing action. The vast majority of people when faced with a change become more self-reliant. It is unconscious and automatic isolating them from the support that is available.

Productive Relationships©

Managers and informal leaders are now expected to be psychologists too, handling a diverse range of communication challenges for which they were never trained. Managers today are asked to listen to highly emotional employees, resolve a constant barrage of conflicts, motivate a workforce with diverse values and expectations, create teams out of groups who had only worked as individuals. Couple that with fewer rewards and punishments being available to most managers. Relationship is the key way work gets done now. PRODUCTIVE RELATIONSHIPS® has been teaching people how to do just that for more than 20 years. Teaching leaders the real skills and practical philosophy that allows them to build the relationships they need to get the job done every day. The course is highly experiential and taught through the real problems people bring with them to class.
COURSE RESULTS:

• Participants will be able to listen to difficult conversations and give accurate feedback of both facts and feelings in highly emotional situations rather than block communication that gets “too emotional”.
• Participants will experience the power of self-disclose in developing relationships.
• Participants will know how to resolve conflict rather than avoid or escalate it.
• Participants will develop an in-depth understanding of where they err on the continuum of being too responsible versus not responsible enough. This concept is developed throughout the course in multiple contexts.
• Participants will significantly increase their ability to both give and receive acknowledgement.

The expected overall outcome of the course is: participants will be able to create better relationships by virtue of the way they handle the day to day problems and interactions so that more work gets done with less stress on both managers and employees.

Organizations that have participated in Productive Relationships© include: Procter & Gamble, Steelcase, Inc., Johnson & Johnson, Hewlett Packard, Kimberly Clark, Arizona Public Service, Scottsdale Insurance Co., Coors Brewing Co.

Women Moving Forward®

This workshop deals with the issues confronting women. It will give you the ability to create the personal and professional environment necessary to make your skills effective and to put you in control of your career and your life. It is the most confrontational & emotional workshop we do.

This program is geared to:
1.Help you to move forward in your organization and in life.
2.Help you to see how your personal and professional life interact with and affect each other.
3.Assist you in being responsible for your own growth and development.
4.See how your own attitudes about yourself as a woman may have gotten in your way.
5.Enable you to use parts of this program in supporting other women and men.

This program has proven effective with every level of woman from vice president to technician. All women need to overcome pictures of “how it is” and “how it ought to be, so that they can have their lives the way they WANT them to be.

“The results of this course have been unbelievable to me! Your course provided me with the information to jump by leaps and bounds!”
Christal Fisher, Vice-President Product Integrity, Mary Kay Inc.

The four major subject areas are:
1.How to deal with the issues of organizational structure and power.
2.Identifying your goals and objectives and those your company has for you.
3.How to enhance your strategies and positions for the attainment of personal and professional goals.
4.Sharpening your communications skills to enhance your management style.

Each subject area will be covered through lecture, group exercises, individual exercises and people in the workshop sharing experiences.

Men, Relationships, and Work©

The expectation on today’s professionals has changed drastically in recent years. Influencing skills are becoming increasingly crucial to success everyday. Although the numbers of men and women in R&D, Engineering, Sales, Supply Chain and IT are becoming more evenly split, management is still predominately male. Men and women have distinctive ways of thinking and working. The ability for men to be attuned to these differences especially in organizations that still think and manage, in very traditional male ways, is difficult. Unacceptable employee satisfaction scores and unacceptable retention rates of women vs. those of men is an indicator of a systemic problem that must be addressed. Cultural differences add another layer of complexity to the problem that must be addressed.

It is unfair to expect men to adapt to the ever-changing environment and associated expectations without proper training. Men need different skill sets and understanding of the changing paradigms in order to communicate and manage more effectively. Beyond gender issues initiatives, economic pressures are forcing many corporations to create leaner organizations that can deliver greater productivity by leveraging every employee to their maximum potential. Traditional hierarchical, rule oriented, task driven and punitive management approaches prevent these new leaner initiatives from reaching their potential.

Expected Outcomes: Participants will manage and lead better by learning the following:

• How they unintentionally cause conflict.
• How to create stronger results using relationship based management.
• How to manage, live or work with gifted, powerful women.
• Understanding differences in the male/female brain structure and how to bridge it
• How to recognize women’s contributions to retain and motivate talented women.
• How to produce better results; increase productivity, with less effort, frustration and stress.
• How to listen to difficult cross gender conversations in highly emotional situations and engage, versus blocking communication.
• How to resolve conflict in a way that improves rather than damages relationships.
• A functional definition of each participant’s purpose in life.

Men Relationships and Work® is a three day workshop. The course is highly interactive. Participants will be working on the real life problems they currently face. Each participant will have a 30 minute pre-call to assess individual needs and a one hour post call to support implementation of the course skills.

Women’s Leadership Retreat®

This Retreat is designed to have high level conversations with a select group of 10 women.
These conversations include the following topics:
• Purpose and how it drives your life
• Creating your reality through Declarations
• Context vs. Content
• The Power of Declarations
• Recreating one’s self

Pre-requisites to attend: Conversation with Joe and Bonnie at registration, must be a graduate of Women Moving Forward and another Van Vleet course and may need to have a pre-Retreat session with Susan to bring you up to speed to attend this year’s Retreat.

Location: TBD
Workshop cost: $4,950; $4,175 for returnees